ITIL out of the box
The next generation of EcholoN delivers ITIL out of the box. With it, enterprises adapt more quickly to ITIL with reduced outlay.
Quick and efficient ITIL support across business sectors can be found in the EcholoN Service Management Suite’s customized standard approach. The EcholoN framework enables transparent and customized support for orienting the IT Organization to the ITIL standard.
The following ITIL areas are supported at this time:
• Service Desk
• Incident Management
• Problem Management
• Configuration Management incl. CMDB
• Change Management
• Service Level Management
Preparations are currently being made for additional processes and will be added as they become available.
By means of flexible schemata, individual ITIL processes can be scaled, simply and easily from within the IT organization. For example, the support department of a mid-sized company can begin working productively with EcholoN Incident Management very quickly.
EcholoN offers a complete service management solution and at the same time supports both the internal process requirements as well as external customer support. As standard, out-of-the-box, software, EcholoN can be put into productive operation very quickly. Similarly, customized requirements can be quickly implemented by means of a simple customization process.
Colossal Integration Capability - EcholoN Service Management