AVATECH AG

Support Request Netop Mobile & Embedded

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Support terms

Our services are invoiced according to the amount of time required. Each request for support will be invoiced at an hourly rate of CHF 200.00, with a minimum charge for 30 minutes (CHF 100.00).
Support can only be provided for requests made by means of the online form created for this purpose. A customer support representative will contact you after the receipt of your request as soon as possible.
Our General Terms & Conditions apply.
We are happy to offer our services, and thank you for your trust.




1) Version: If you are using different versions, please mention this in your description.
2) Build No.: You can find it under "Help" » About". It is the 7-digit number after the version number.
3) Serial number: You can find it under "Help" » About" (the last 6 characters of your serial number).
4) Problem description:
  • Precise description of the problem so that we can understand it.
  • Exact error messages from the software or operating system.
  • If necessary, a description of the hardware (PC, graphic adapters, network adapters and modems etc.).
  • Additional information over and above the information in the form.